What I do: I oversee the culture and strategic direction of the company. Mostly this means coaching and facilitating to enable our people to do the best job they can. It also means creating a work environment where people can be productive, know they are valued, and be confident in what they are doing.
About me: My favorite thing to do is spend time with my family, whether that means cheering at a volleyball game or sitting around the dinner table catching up on the day’s events. The hobby I pursue with the most enthusiasm is duck hunting — I have been doing it since a very young age and still get a thrill from hearing wings tearing through the air in the darkness just before dawn. One thing to note, I lived in Japan for three years and met my wife Rico there. We still speak Japanese to each other and enjoy going back every year to visit friends and family.
My favorite value: It’s hard for me to choose a favorite, because we consider all of them when making decisions. I guess I’d say Service, because the action steps under that value are the ones I most need to work on improving.
One of my stories from work: In the winter of 1996, the Tualatin River burst its banks, flooding large parts of the Tualatin Valley. I remember stacking sandbags to divert water from an apartment community we owned. Unfortunately, one section could not be protected and ended up with about 18 inches of water in every ground floor apartment. It took us six months to clean out and renovate those homes. The repairs cost a lot, but in the end we greatly improved the quality of those apartments for our residents. The lesson: there is always a silver-lining, even though it may be hard to see when muddy water is rising up your walls!
What I do: My job is keeping the apartment community peaceful and in the best condition for residents to come home to and enjoy.
About me: I enjoy working on large or small home improvement projects. Redecorating, rearranging a room, or making something I saw are relaxing to me, and I like to express my creativity that way. My favorite family event is hosting a chili feed around a bonfire and carving pumpkins after we return from our wagon ride at the pumpkin patch. There is nothing like getting into a pumpkin-gut fight with your grandkids.
My favorite value: Integrity is my favorite of the Commerce Properties values. I believe it is the foundation to success in any kind of relationship.
One of my stories from work: My favorite story from work is about the landing renovation project that took nine months to complete back in 2014. We moved residents into temporary housing so we had room for reconstruction work on the stairway and the landing of their apartments. We kept the residents happy by providing great customer service, compensating them for the inconvenience, and by having the construction company housing liaison available to assist with residents’ concerns surrounding the construction. After the construction was complete and we’d moved the residents back into their permanent apartments, then came the work of recladding, repainting, reroofing, and attic remediation. The combined projects took 20 months to complete, and afterward the property looked brand new and the residents were delighted. It was a real coordination challenge, which is why I was pleased to be awarded Multifamily NW’s Manager of the Year Ace Award for my involvement in the project.
What I do: I take care of residents’ maintenance problems, and I maintain the pool and common areas.
About me: I enjoy traveling and photography.
My favorite value: Do It Right, because I don’t like having to repair anything twice.
One of my stories from work: I often repair things so quickly that if a resident calls the office to ask when their work order will be completed, it’s already done. I get a kick out of it every time.
What I do: I ensure that the quality of our vacancies are top notch and that the building is safe for all our residents.
About me: I am from a small country, Eritrea, in East Africa. I was born in Asmara, Eritrea, and immigrated to the United States in 1986. My hobbies include building Eritrean guitars and reading books. My favorite food is enjara (an Eritrean dish) and my favorite local restaurant is Nicholas Lebanese Restaurant. I am proud that my two sons graduated from the University of Oregon.
My favorite value: Do it Right, because it helps us a) satisfy our customers, b) reduce expenses, and c) keep up the value of the property.
One of my stories from work: I had a work order for a shower that did not have any water pressure. I went to the apartment and found that the hot water side was completely blocked. I took out the stem and used a coat hanger to unclog the line. After many tries, I was surprised by an explosion of water all over me. I was glad we had extra uniforms in the shop.